Post by account_disabled on Mar 6, 2024 3:52:21 GMT
Serverplan's customer care service has always been one of the strong points of our hosting service. Just take a look at our Trustpilot profile to discover that there are many people satisfied with Serverplan precisely because there is a team of experts behind it who follows all the steps. The technical aspects useful to the customer are our prerogative, we take care of them. Whether you are a novice user or an advanced user who asks for assistance with a VPS or a dedicated server , there is no problem: for us it will always be possible to be an ever-present point of reference . A year of Customer Care Service: 2023 of Serverplan's Intrepid Support This emerged from the data analysis we carried out in these first weeks of 2024 and we discovered that 2023 was a year of great achievements for our Intrepid Support .
Do you want to find out why we are so satisfied? Here is a summary that Venezuela Phone Number talks about the last year. 97% positive feedback Subjects 97% positive feedback Increase in support requests Reduction of response times Ticket, chat or telephone: we are always here Professionals switch to Serverplan Increase in reports of abuse As a corollary to the increase in tickets (we will see this step in the next paragraph) we immediately highlight this point: 2023 confirmed extremely interesting feedback from our customers, with a significant 97% of positive feedback . A value that confirms the 2022 and 2021 results , last year too we had similar percentages but a lower number of feedback which this year increased by 26%. This means that more people leave their opinions but the result does not change: there is great satisfaction among customers who choose Serverplan and, obviously, we are happy about this. Increase in support requests One of the first data that emerged from our analysis of the work carried out by Intrepid Support is the increase in tickets.
We had an increase of 22% compared to 2022 and this means, first of all, a greater number of customers who rely on our provider. But, above all, a confirmed trust in our technicians. As confirmed by the positive tenor of the reviews on the aforementioned Trustpilot. In fact, support requests do not only concern the solution of technical problems but also prevention and customer support to resolve problems of a different nature and which often fall outside the direct competence of the hosting. As always, we try to help by overcoming our limits. Reduction of response times We know, speed is central to a well-structured customer care service. People expect quick interactions and whether or not a service is confirmed also depends on the customer service response time. This is why we have implemented every step, streamlined all procedures. We have worked to reduce friction, improve skills and eliminate bottlenecks that in some way reduce the effectiveness of customer support.
Do you want to find out why we are so satisfied? Here is a summary that Venezuela Phone Number talks about the last year. 97% positive feedback Subjects 97% positive feedback Increase in support requests Reduction of response times Ticket, chat or telephone: we are always here Professionals switch to Serverplan Increase in reports of abuse As a corollary to the increase in tickets (we will see this step in the next paragraph) we immediately highlight this point: 2023 confirmed extremely interesting feedback from our customers, with a significant 97% of positive feedback . A value that confirms the 2022 and 2021 results , last year too we had similar percentages but a lower number of feedback which this year increased by 26%. This means that more people leave their opinions but the result does not change: there is great satisfaction among customers who choose Serverplan and, obviously, we are happy about this. Increase in support requests One of the first data that emerged from our analysis of the work carried out by Intrepid Support is the increase in tickets.
We had an increase of 22% compared to 2022 and this means, first of all, a greater number of customers who rely on our provider. But, above all, a confirmed trust in our technicians. As confirmed by the positive tenor of the reviews on the aforementioned Trustpilot. In fact, support requests do not only concern the solution of technical problems but also prevention and customer support to resolve problems of a different nature and which often fall outside the direct competence of the hosting. As always, we try to help by overcoming our limits. Reduction of response times We know, speed is central to a well-structured customer care service. People expect quick interactions and whether or not a service is confirmed also depends on the customer service response time. This is why we have implemented every step, streamlined all procedures. We have worked to reduce friction, improve skills and eliminate bottlenecks that in some way reduce the effectiveness of customer support.